We've got your back: Why R&D and client support matter

One of the best parts of my job is interacting with each of our clients prior to and after they launch our industry-leading data tools. After all, economic development is ultimately about people - and the professionals I get to meet with are some of the hardest working people I've encountered, passionate about their communities and devoted to helping them prosper. I always say that we get our best ideas from listening to our clients. We're dedicated to ensuring your experience getting our tools up and running and working for you quickly

Whether we're working with a full team from one of our 30 statewide economic development organizations or a single dedicated person charged with the place marketing for their town or county, our clients are all determined to put our tools to best use. Our incredible client services team, including client services director, Jeff Suneson, client support specialist, Chris Gillis, and design director, Pau Rodriguez, may have our product setup and implementation down to a science so everything moves smoothly to launch but they never skimp on the one-on-one time required to understand client needs and objectives.

Need to add a local layer? No problem! Connect to your ESRI server? We can do that! Customize the colors to blend seamlessly into your website? We'll show you how. You can easily reach out by email or book an online meeting with them. 

When it comes to R&D for our products, our co-founder and co-managing director, Pablo Monzon, heads up an impressive team of full-time, in-house engineers constantly working on product development. We have more people in our engineering than any of our competitors have on their whole staff in all departments. That's why we always have the most innovative, newest products on the market. ZoomTour, our virtual tour building software, is unlike anything else on the market. Our last meaningful update to ZoomProspector took place just last week! If you're working with a competitive vendor, ask them for their changelog and compare it with us. 

We realize you may never have integrated a top-notch GIS data tool into your website before. Your team may not have understood how to make it a central part of your lead generation and place marketing strategy. No need to worry - that's why we're here! We offer gold standard training for your team, your brokers, even your area stakeholders. As director of marketing, I can offer an impressive set of resources (from news release templates and social media strategy), as well as individualized online consulting, to help you get the most out of your investment. Best of all, none of this top-notch support will cost an extra dime. 

Want to learn more about how your community can benefit from the industry's leading online data tools for economic development? Get in touch today!